3D Secure is a secure online payment system used by webshops. The 3D Secure service is an internationally recognised identification standard for online payments. It was conceived to avoid fraudulent transactions and ensure that each card payment is performed by the actual cardholder.
Do all webshops use 3D Secure?
No. Each online vendor decides whether to use 3D Secure or not. However the European PSD2 Regulation means that more and more online vendors will use 2 factor strong customer authentification.
Is 3D Secure free-of-charge ?
Yes, the service is free-of-charge and linked by default to your card.
How does 3D Secure work?
Before you wish to use your VISA or Mastercard for online purchases, please activate your card on the 3D Secure portal : https://acs.six-payment-services.com/airplus , using the code which you will have received by post.
When performing an online transaction using your VISA or Mastercard, on a webshop showing the 3D Secure logos (see above), you will almost always be asked to identify yourself using two factors : SMS + a fixed password. This method reinforces the security of your online purchases.
Do I have to activate my new card received after 28 October for online 3D Secure purchases ?
Yes, activation is necessary in order to use a new card* (new card number) for online purchases with 3D Secure merchants.
*A new card means : the first card on your card account or a card with a new number as the previous card was blocked. A plastic replacement or a card renewed at expiry is not a new card.
You should have received an activation code by post.
This activation can be done by using the activation code. Please use the online 3D Secure portal https://acs.six-payment-services.com/airplus to activate your card. Select « Registration » on the welcome page and follow the onscreen instructions.
I haven’t received an activation code, what should I do ?
- If your card has been activated since June 2020 because you defined a password, it is expected that you do not receive an activation code.
- It is possible that your address is not up-to-date in our files. Please therefore contact our customer service to check this information.
Our customer service is at your disposal for assistance. You can find the contact details on the page www.airplusinternational.be/contact
How can I validate a 3D Secure payment made with my card ?
When you use your card to pay on a webshop which uses 3D Secure, an intermediate screen will be displayed before the payment is confirmed.
You will be able to validate the payment with strong authentication, i.e. : a single-use code which you will receive by SMS and a fixed password which we recommend that you define in advance in the 3D Secure portal.
I’ve already defined a 3D Secure password in the 3D Secure portal, do I need to define a new one ?
You will have to define a new password on the 3D Secure portal. To do so, connect to the 3D Secure portal : https://acs.six-payment-services.com/airplus, with your card available, select « Forgotten Password » and request an activation code.
This code will be sent to you by post. Once you have received it you will be able to define a new password.
How can I change my password ?
Please use the online 3D Secure portal at : https://acs.six-payment-services.com/airplus, and with your card and mobile phone to hand, select « Data update » and follow the onscreen instructions.